Terms of service
Conditions of Sale
tvastore.com Conditions of Sale (hereinafter the “Conditions”)
This document governs and sets out the conditions of sale between TVA Publications Inc., with offices located at 612 St-Jacques Street, Montreal, Quebec, H3C 4M8 (hereinafter “TVA”), and you, when you make online purchases at the TVA Publications Store, whose website is tvastore.com (hereinafter the “Store”). By purchasing a magazine, a subscription or any other item offered for sale at the Store (the “Items”), you acknowledge having read these Conditions and agree to be bound by them.
IF YOU DO NOT ACCEPT THE CONDITIONS OF SALE DESCRIBED BELOW, YOU ARE REQUESTED TO REFRAIN FROM ORDERING ITEMS FROM THE STORE. If you cannot find the answers to your questions, please contact our customer service:
TVA Publications Inc.
612 Saint-Jacques Street, Montreal, Quebec
H3C 4M8
1-888-535-8634 or at subscription@tva.ca
1. METHOD OF PAYMENT AND BILLING.
1.1. Payments may be made by credit card or by any other payment method offered by the Store at the time of the transaction. Your shopping at the Store is secure.
1.2. Billing is based on the price in Canadian dollars (plus applicable taxes) indicated in the description of the Items at the time of your purchase at the Store. This is the amount that will be charged to you and that you agree to pay, including taxes and shipping fees (where applicable). You are responsible for the actual payment of the Items you have purchased.
1.3. Following the placement of your order, TVA will send you a confirmation email of your purchase to the email address you provided when placing your order. This email should be retained as it constitutes your proof of the contract of sale with TVA.
1.4. TVA reserves the right to modify the price of the Items offered at the Store at any time and without notice.
2. PROCESSING TIME AND METHOD OF DELIVERY.
2.1. Following your payment, TVA will send you your Items by mail through Canada Post’s regular services. The average delivery time is ten (10) business days from the date of your order for Items available in stock and delivered by Canada Post. If you do not receive the Items within the timeframes indicated above, please contact our customer service. No additional shipping fees are charged for shipments of Items within Canada, unless otherwise indicated at the time of placing your order at the Store. If shipping fees are to be added to the indicated price of the Item, such fees will be clearly indicated at the time of your purchase and you will have the option to refuse them and thereby cancel your order. TVA is not responsible for delays or errors in the delivery address that are attributable to you.
2.2. For subscriptions to a Magazine, the processing time is 4 to 8 weeks for the delivery of your first issue. For the Magazine “Style at Home”, the delay may be up to 12 weeks. If you have not yet received your first issue of the Magazine within the aforementioned timeframe, we invite you to contact our customer service (see contact information above).
2.3. Subscriptions to a Magazine are also subject to the Subscription Terms and Conditions available at the following addresses: canadianliving.com/terms and styleathome.com/terms. The Subscription Conditions are incorporated herein by reference and form an integral part hereof. In the event of a conflict between these Conditions and the Subscription Terms and Conditions, the latter shall prevail with respect to the subscription concerned.
3. EXCHANGE AND REFUND POLICY.
3.1. All Items offered for sale at the Store are non-exchangeable and non-refundable. Sales of Items at the Store are final. This provision does not have the effect of limiting the rights of the consumer provided for under applicable laws, including the legal warranties provided for under the Consumer Protection Act and the Civil Code of Québec.
4. LEGAL WARRANTY.
4.1. The Consumer Protection Act and the Civil Code of Québec provide for legal warranties relating in particular to latent defects and the use of goods sold. Subject to applicable legal warranties, TVA offers no additional warranty in respect of the Items. TVA WISHES TO INFORM YOU THAT THE STORE AND, IN PARTICULAR, ITS CONTENT AND ITS ITEMS ARE OFFERED “AS IS”.
4.2. Without limiting the generality of the foregoing, TVA makes no representation, warranty or guarantee as to (i) the fact that the Items are approved, recommended, sponsored, associated, affiliated with or endorsed by anyone, other than as specifically provided, or (ii) any implied conditions of merchantability.
5. LIMITATION OF LIABILITY.
5.1. Subject to applicable laws, TVA is not liable for any material damage, losses or costs relating to any allegation, claim, action or other proceeding based on or that may result from (i) your use and the consequences of the Items, (ii) errors and negligence that you commit in the use of the Items, (iii) the partial or total loss of the Items, and (iv) modifications that you make to the Items.
5.2. TVA is not liable for the non-performance, in whole or in part, of its obligations toward you, nor for any damages or losses you may suffer, where such non-performance, damages or losses result from a case of force majeure or a circumstance beyond its control, including computer failures, strikes, lockouts and postal disruptions.
5.3. TVA does not warrant that the functions of the Store will be provided without interruption, nor that they will be free of any error, virus or other harmful elements. For an accurate description of the Items, you should refer to the descriptive text concerning them, it being understood that TVA may mention certain characteristics and specifications therein. TVA takes great care to ensure the accuracy of the information communicated. However, TVA does not warrant that the information and description of the Items offered for sale at the Store are accurate, complete, reliable or free from error. For any questions regarding the description of the Items, please contact customer service.
5.4. ACCORDINGLY, SUBJECT TO THE MANDATORY RIGHTS PROVIDED FOR UNDER APPLICABLE LAWS, TVA SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, NOR FOR ANY ECONOMIC LOSS WHATSOEVER, IN CONNECTION WITH OR ARISING FROM THE USE OF THE STORE, ITS CONTENT AND ITS ITEMS, OR THE IMPOSSIBILITY OR INABILITY TO USE THE SAME, EVEN IF TVA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING THE FOREGOING, SHOULD TVA’S LIABILITY BE FOUND TO APPLY, IT SHALL BE LIMITED TO THE PRICE YOU PAID FOR THE ITEMS IN QUESTION. APPLICABLE LAW MAY PROHIBIT THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR INDIRECT DAMAGES, SO THE LIMITATION OR EXCLUSION DESCRIBED ABOVE MAY NOT APPLY TO YOUR CASE.
6. INTELLECTUAL PROPERTY.
6.1. TVA holds the copyright or the required authorizations in the Items, and the Items are protected by intellectual property rights and other applicable laws. Subject to applicable laws, no reproduction, including partial reproduction and the creation of derivative works based in whole or in part on one or more Items, regardless of the means or method used, is permitted without the prior written consent of TVA. Subject to applicable laws, no use of an Item may be made for a purpose or in a manner contrary to the law, to regulations or to trademarks, including those of TVA, or in a way that harms, whether through the context or otherwise, TVA or any other person.
6.2. It is strictly prohibited to use any trademark of TVA or of third parties without the prior written authorization of TVA or their respective owners.
6.3. You are prohibited from downloading, displaying, communicating to the public, teaching, editing, transmitting, publishing, reproducing, distributing or otherwise using, regardless of the manner or method, the content, information or any other element or component of the Store that is protected by copyright or by any other intellectual property right, without having obtained the prior written authorization of TVA and of the persons concerned.
7. PERSONAL INFORMATION.
7.1. You accept and confirm that the personal information concerning you and provided to TVA is accurate, and you acknowledge having been informed that (i) such personal information will be used for the management of your file (provision of the Items, billing), (ii) the information will be accessible only when necessary, (iii) your file will be kept at TVA’s customer service, to which you must direct any request for access to or correction of your personal information, and (iv) you have the right to access the personal information contained in your file, to request its correction and its deletion, and for such purposes you must contact TVA’s customer service by email at the address indicated at the beginning of the Conditions. You undertake to inform TVA without delay of any change to your personal information as provided to TVA.
7.2. Cookies are pieces of information sent to you by the Store when you visit it. They are stored temporarily or permanently on your hard drive to keep track of your visit. The information thus stored may concern, in particular, the date and time of your visit, a response to a questionnaire completed while visiting the Store, personal information collected by the server, etc. Thus, cookies can increase the usefulness of the Store by saving information about your preferences when you visit the Store. The use of cookies is now a standard in the computer world. Most browsers usually accept cookies by default. You may always change your settings to refuse them if you wish. In that case, however, you may not benefit from all the features of the Store. Cookies themselves are harmless. You can view and delete them if you wish, as they are located on your hard drive. You therefore have full control over them.
7.3. Privacy Policy
The personal information you provide to us when placing an order at the Store is collected, used and disclosed by TVA in accordance with these Conditions and our Privacy Policy.
8. NOTICE REGARDING MINORS.
8.1. The Store is not intended for and does not target minors. Minors who wish to obtain Items must do so under the supervision and with the authorization of their parents, holders of parental authority or guardian.
9. SPECIAL AND GENERAL PROVISIONS.
9.1. These Conditions shall be interpreted in accordance with the laws in force in the province of Quebec. You are entitled to all the rights and are subject to all the obligations that a consumer may have under any applicable law or regulation.
9.2. These Conditions set out the entire agreement between you and TVA with respect to the subject matter hereof and supersede all prior contracts, agreements, undertakings, promises and representations relating to such subject matter, unless such representations were made by a duly authorized representative of TVA.
9.3. The invalidity or unenforceability of any provision hereof shall in no way affect the validity or enforceability of any other provision.
9.4. The failure by TVA to insist upon the strict performance of any provision hereof or its failure to enforce any provision shall not be construed as a waiver of the application of any provision or right.
9.5. TVA reserves the right to amend these Conditions from time to time in order, in particular, to account for changes made to its products, services, operational processes, technologies or legal and regulatory obligations. We therefore invite you to review this section periodically as changes may be made to it.
Date of Last Amendment : September 9, 2026