Have a question? Please review our FAQs to see if your question is answered here. Otherwise, please feel free to contact one of our customer service representatives (click here for our contact information).
- About Us
- Ordering Information
- Payment Information
- Shipping Information
- My Account
- International Visitors
- Contact Us
About TVA Publications Store
TVA Publications Store is the best source of the books, special issues and back issues published by the many brands in our family. As well, you will find exclusive and choice products we feel you will be interested in. Look to us for the latest on forthcoming titles, exclusive online only promotions, deep discounts on selected titles, and much more! We created the TVA Publications Store with you - our best customers - in mind, so you'll want to visit often to discover how much we have to offer!
Click here for contact information.
We do our best to ensure that all of the titles we feature are in stock at our warehouse, ready to ship to you. However, there are instances beyond our control that may prevent us from having a book in stock. If this happens, please be assured that we are hard at work rectifying the situation, and we will get you a copy of the book as quickly as possible. In the meantime, we will ship the remainder of your order without delay. If you have specific questions, please contact us directly.
Your Shopping Cart
When you're ready to purchase a particular title, simply click on the "Add to Shopping Cart" button, and that book will be placed in your electronic shopping cart. Please note, however, that if you leave our site without completing your order, all items in your shopping cart will be deleted. We're sorry we can't hang on to them for you until you come back, so we hope you'll decide to order them the first time around.
In order to provide better pricing to our customers, we occasionally offer additional discounts or free shipping through promotion codes found in selected mailings or emails. To take advantage of such an offer, enter the promotion code at checkout where prompted and click "Submit". After the screen refreshes, check the order total, enter your credit card information, and click "Order Now". If you have further questions, please contact us directly.
Methods of Payment
We accept Visa, MasterCard, and American Express credit cards. We're sorry, but we cannot bill you for items you wish to purchase via TVA Publications Store.
Tax is applicable in the following:
NB, NF, NS, QC 13% QST/HST
Elsewhere in Canada, 5% GST
Regular Shipping charges
Shipping is calculated by weight of the products being purchased. Shipping charges are applied per each individual mailing address. Subscriptions purchased are excluded from total order value calculations as shipping is already included in the cost of a subscription.
When Your Order Will Arrive
In-stock orders shipped via 'Standard' shipping in Canada will be sent Canada Post to arrive in 7-14 business days. Continental U.S. are shipped via USPS to arrive within 7-14 business days. Delivery to Hawaii, Alaska, and Puerto Rico takes up to 21 business days. Surface mail to foreign areas will take 8-12 weeks.
Please contact us via email to place an international order. Surface mail will be used for delivery to foreign areas. We're sorry, but we cannot trace your order once it leaves our warehouse.
We're sorry, but we can only put a trace on those orders which are shipped via expedited service. We can, however, tell you when your order was processed. Please check your account for order history information.
Changing Your Address/E-mail, etc.
Click the "My Account" button at the top and log in. Select the appropriate option to make a change.
Viewing Existing Orders
Click the "My Account" button at the top and log in. Select "View your order history."
Changing Existing Orders
To make a change to an order that has already been placed online, please call our customer service representatives at 1-866-849-0865.
International customers may place their orders by using their Visa, MasterCard, or American Express credit cards. Please click here to see our shipping information for details on your shipping costs.
firstname.lastname@example.org. You will receive a response from one of our Customer Service Representatives within 48 hours.
1-866-849-0865. Representatives are available to assist you Monday through Friday from 8 a.m. to 8 p.m., or Saturday from 10 a.m. to 5 p.m. Eastern time.
TVA Publications Store
2930 14th Avenue
Markham, ON L3R 5Z8